F.A.Q

When you forget your password, you can request your password to be sent to your registered e-mail address from our "Forgot My Password" section. Your new password will be sent to your registered e-mail address.

You can change your password and all other membership information at any time from your "My Account" page.

It is possible to shop without being a member of copurs.com by entering your delivery and billing addresses on the payment page.

You do not need to make any additional notification for payments made by credit card. Your shipping process will begin after we receive your order request.

The shipping process for your orders placed by credit card will begin after the credit card payment confirmation information is received by the bank. The delivery time of the products shipped is within 7 business days, depending on the distance. Your orders placed after 16:00 on Fridays will be deemed to have been placed on the Monday following the confirmation of the payment information. Your orders falling on public holidays and holidays will be deemed to have been received on the first business day following the confirmation of payment information. Our company is not responsible for any disruptions caused by the cargo company, but copurs.com will provide all its support to eliminate your grievances in these cases.

If you want to cancel your order before it is shipped, you must send your request to us by calling 0 531 991 75 57 or e-mailing hello@copurs.com by 14:00 on the same day. If your order is on its way, returns will be required.

Our contracted cargo company is Yurtiçi Cargo domestically. Abroad, it is DHL.

Shipping is free for domestic purchases. For international purchases, shipping and customs costs are the responsibility of the customer. Our international shipping fee is fixed at 40 €.

Before signing the cargo delivery report, the product box must be checked for any damage caused by transportation. If the box is damaged, the product should not be received and the delivery report should not be signed. In such a case, the cargo officer should be asked to keep a report and the product should not be received. Once the cargo delivery form is signed, the cargo company will be deemed to have fulfilled its duty completely. For this reason, damaged packages should not be received and a report should be kept with the cargo officer.

If there is any damage to the package brought by the cargo company or if there is a suspicion that there is a deformation in the product inside, you have the right to open the package and check the products in the presence of the cargo officer. If there is no problem with the products, you can receive them by signing the delivery form. If you think that the products in the box are damaged, you should request the cargo officer to issue a cargo damage report before receiving the products, and you should not receive the products. In this case, you must report the situation to our Customer Services team with the copy of the report remaining with the recipient. After your notification, the recorded products will be sent to you again. copurs.com is not responsible for the condition or lack of products in the box upon receipt of products with damaged boxes.

All your orders will be delivered with an invoice.

You can track the status of your order on our Order Tracking page. Additionally, copurs.com will notify you with separate notification e-mails when your order reaches us and is shipped.

You can reach our support team via our WhatsApp line at 0 531 991 75 57 or hello@copurs.com to get help.

You do not pay a return fee for domestic orders. For international returns, shipping and customs fees belong to the customer. If you choose our contracted partner "Aras Cargo", you will not pay any shipping fee. If you choose a cargo company other than this one for the return, the shipping fee is borne by the customer. You can send it via our Aras cargo free agreement code (2020948851659).

If you do not like a product, you can request a refund by shipping it within 14 days after receiving your order (provided that it has not been used). You can return your product via Aras Cargo within 14 days after receiving your order. Aras Agreement Code (2020948851659) In order for the return process to be carried out smoothly, we request that the products be unused, in their original box, with labels not removed or torn, and delivered to the courier together with the invoice in the packaging. For international orders, return shipping and customs fees belong to the customer.

You can return your product within 14 days after receiving your order. To do this, you can send free shipping from Aras Cargo branches. After this stage, the courier will come to the address you specified to pick up your package. In order for the return process to be carried out smoothly, we request that the products be unused and delivered to the courier in their original box and packaging, together with the invoice. Free Returns with Shipping: You can return your product within 14 days after receiving your order. The products we want to return must be unused and in their original box and packaging. You can send your return free of charge by specifying the Copurs shipping code (2020948851659) at any Aras Cargo branch along with your invoice from your package. The delivery address is Merkez Mah. Beerhane St. Hel Boll Business Center No:20 A You can use the address Bomonti – Şişli / Istanbul- Türkiye. Please note that for shipments with companies other than Aras Cargo, Copurs will not accept shipping costs or payment on delivery and will not pay return fees. Return shipping and customs fees from abroad are the responsibility of the customer.

According to the "Right of Withdrawal Without Reason" article in the Consumer Law, the first fourteen (14) days from the date you receive the product.

Shipping costs for all domestic returns are borne by us. Our Aras Cargo Shipping Code is (2020948851659). You can deliver your return cargo to Aras Cargo Branches. Unfortunately, shipments made with cargo companies other than Aras Cargo cannot be accepted. Return shipping customs fee for purchases made abroad belongs to the customer.

For any payment you make, the entire amount will be refunded to your bank by us. When you make your payment in installments, your refund will be reflected on your card as a plus balance equal to the installment amounts every month. The reflection of the refund in monthly installments to your credit card is entirely related to the processes and practices of the banks. You can get detailed information on the subject from your bank. Additionally, you will be able to see the refund on your statement.

Depending on your payment method, your payment will be made to your credit card or account within 10 business days. The reflection of your payment in your account may vary depending on the processing times of the banks.

For product size changes, you can get information from the contact us section and our support team via our WhatsApp line. Returns must be accepted if the products are unused, in their original box, with the label not removed or torn, and with the invoice in the packaging; There is absolutely no refund or exchange for used products. After your product reaches us, it will be examined by the relevant units and approved for return. This process takes an average of 10 business days.